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Harmony Beyond Treatment

Phone Call Practice

Review professional language, role play a strategic phone call, and observe how clearly your peers communicate.

Useful language Phone role play Peer assessment
ROLE PLAY

INTRO, ICE BREAKER, MEETING SET UP

Click the visual to open it in a larger view. In fullscreen, left click to zoom in and right click to zoom out.

Peer observation

Pre-Brainstorming Calls

Assess two peers while they complete their one-to-one phone call. Focus on telephone structure, professional phone language and strategic stakeholder communication.

Build rapport Explore priorities Identify risks Gather insights Use professional phone language
Peer 01

Student Being Evaluated

Opening

Introduces themselves clearly, sets a professional tone, and explains the purpose of the call.

Body

Develops the conversation naturally, asks useful questions, explores priorities, and keeps the call focused.

Conclusion

Closes the call professionally, summarizes useful points, and creates a clear sense of continuation.

Clarity

Communicates ideas clearly, uses understandable language, and avoids confusion or unnecessary complexity.

Professional Phone Language

Uses appropriate phone expressions, polite transitions, clarification language, and professional closing phrases.

Phrasal Verbs

Uses relevant phrasal verbs naturally and accurately without making the conversation sound forced.

Total score 0 / 30 0%
Peer 02

Student Being Evaluated

Opening

Introduces themselves clearly, sets a professional tone, and explains the purpose of the call.

Body

Develops the conversation naturally, asks useful questions, explores priorities, and keeps the call focused.

Conclusion

Closes the call professionally, summarizes useful points, and creates a clear sense of continuation.

Clarity

Communicates ideas clearly, uses understandable language, and avoids confusion or unnecessary complexity.

Professional Phone Language

Uses appropriate phone expressions, polite transitions, clarification language, and professional closing phrases.

Phrasal Verbs

Uses relevant phrasal verbs naturally and accurately without making the conversation sound forced.

Total score 0 / 30 0%
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