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Harmony Beyond Treatment

Individual Preparation

Review your briefing, test your understanding, and prepare your role before joining the live communication tasks.

Internal call True or False Private role card
Listening activity

INTERNAL PRE-CALL briefing

Listen closely, focus on the key details, and get ready to test your understanding.

Check your understanding

True or False?

Internal Pre-Call Briefing. For each statement, decide whether it is True or False.

1. Jacopo is expected to play an important role because he can keep the discussion connected to the patient experience.

2. The hospital, McCann, and Jacopo’s organization are all described as having exactly the same priorities.

3. The boss suggests that branding, visibility, innovation, and expansion can become risky if they make patients feel abstract.

4. The boss believes that emotional communication should always be maximized because emotion is more important than institutional seriousness.

5. The boss believes patient stories should be used as strongly and dramatically as possible to create emotional impact.

6. The boss raises a concern that public emotional exposure may not feel comfortable for all families involved.

7. Local patient advocacy groups are described as hostile toward the project.

8. Some local advocacy groups are concerned that wellbeing communication could eventually prioritize image over accessibility.

9. During intercultural discussions, silence should always be interpreted as disengagement or lack of interest.

10. Jacopo’s greatest strength will be to humanize the room without emotionally overwhelming it.

ROLE PLAY

YOUR PROFILE

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